Refund Policy
1. Overview
At Tax Mobile, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair and transparent refund process in compliance with industry standards.
2. Eligibility for Refunds
We offer refunds under the following conditions:
- Tax Preparation Services: Refunds may be requested within 30 days of service completion if errors or omissions result in financial loss or penalties.
- Digital Products: Refunds can be requested within 7 days of purchase, provided the product has not been downloaded or accessed.
- Subscription Services: If you cancel a subscription within 14 days of the initial purchase, you may be eligible for a full refund.
3. Non-Refundable Items
Certain products and services are non-refundable, including:
- Downloadable software, digital content, or gift cards.
- Services that have been fully rendered and accepted by the client.
- Customized or personalized services where work has commenced.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at info@taxmobilecanada.com with your order details and a description of the issue.
- Provide any supporting documentation or evidence related to your refund request.
- Our team will review your request and respond within 5 business days.
5. Processing Time
Approved refunds will be issued to the original payment method within 10 business days. You will receive a confirmation email once your refund has been processed. Depending on your payment provider, it may take additional time for the funds to reflect in your account.
6. Contact Us
If you have any questions about our refund policy, please contact us at: